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Customer Support
Returns & Refunds
Clear, straightforward information about returning your order and requesting a refund.
1. Change-of-Mind Returns
We accept change-of-mind returns within 30 days of delivery, provided the following conditions are met:
- The product is unused and unopened.
- The product is in its original packaging.
- The product is in a resaleable condition.
- Proof of purchase is provided.
Hygiene & Safety: Opened or used skincare, personal care, cosmetic and food products are not eligible for change-of-mind returns. This does not affect your rights under Australian Consumer Law.
2. How to Request a Return
Please contact us before sending any products back. All change-of-mind returns must first be requested through our customer support team.
1
Email Our Team
Contact the support email listed on our website with your order number and reason for return.
2
Receive Return Instructions
Once approved, we'll provide return instructions and a prepaid shipping label for $10 AUD.
3
Send Your Products Back
Securely package your eligible products and lodge your return using the supplied shipping label.
4
Receive Your Refund
After we receive and inspect your return, we'll process the approved refund, less applicable change-of-mind fees.
3. Return Shipping & Restocking Fees
The following charges apply to approved change-of-mind returns only.
$10 AUD
Prepaid return shipping label
10%
Restocking fee on returned items
Both fees will be deducted from the eligible refund amount.
Example: $100 Product Return
Original product price: $100.00
Return shipping: -$10.00
Restocking fee (10%): -$10.00
Total refund: $80.00 AUD
Original product price: $100.00
Return shipping: -$10.00
Restocking fee (10%): -$10.00
Total refund: $80.00 AUD
Original shipping charges, if any, are not refunded for change-of-mind returns.
4. Refund Processing
Once we receive your returned products, we'll inspect them to confirm they meet our change-of-mind return conditions.
Approved refunds will be processed to your original payment method within 5 business days of inspection. Your bank or payment provider may take additional time to make the funds available.
*The five-business-day timeframe refers to our processing time after inspection, not the time required for the return parcel to reach us.
5. Faulty, Damaged or Incorrect Products
If your order arrives damaged, contains an incorrect product, or does not meet applicable consumer guarantees, please contact our support team with your order number and details of the issue.
We will assess your request and provide the appropriate remedy in accordance with Australian Consumer Law.
No Change-of-Mind Fees: The $10 return shipping charge, 10% restocking fee and change-of-mind eligibility conditions do not apply where doing so would limit your rights under Australian Consumer Law.
Where required by law, we will cover or reimburse reasonable return shipping costs for products that fail to meet consumer guarantees.
6. Australian Consumer Law
Our goods come with guarantees that cannot be excluded under Australian Consumer Law.
Nothing in this policy excludes, restricts or modifies any rights or remedies available to you under applicable consumer protection laws.
Need Help With a Return?
Our customer support team is here to help with your return or refund request. Please include your order number when contacting us.
Request a ReturnPlease contact us before sending products back.